Engagement
This page is the working sequence, from the first note to the handed-over file. It is the same path for a single policy set and for a broader program. The depth changes. The order does not.
Commercial terms, including how the fee is stated, sit on the offer page. The services themselves are described on the services page.
01
You. Write through the contact form or to [email protected]. Include your name, the organization, the topic, and what prompted the note.
The practice. Reads the note and replies by email. If the work is outside compliance support, the reply says so.
02
You. Answer a short set of questions about the topics, the documents you already have, the deadline if one exists, and the people who know the operation.
The practice. Uses the exchange to see whether a proposal is useful. The exchange does not start paid project work and does not oblige you to continue.
03
You. Read the proposal. Ask for a change of scope before you confirm it. Do not send the full document set until the scope is agreed.
The practice. States the services, deliverables, timetable, fee, revision rounds, and exclusions. Nothing in the proposal is a guarantee of a regulatory or commercial outcome.
04
You. Send the documents named in the proposal and make the agreed people available. If a document does not exist, say so. Absence is a finding, not a failure of the intake.
The practice. Logs what arrived, what is missing, and what will not be reviewed because it is out of scope.
05
You. Correct factual mistakes when they are raised. Decisions that belong to management, such as risk appetite, stay with you.
The practice. Reads, interviews within the agreed number, and drafts. Open questions are marked. Facts are not invented to make a page look complete.
06
You. Bring the people who must use the document, not only the person who commissioned it. Comment inside the agreed rounds.
The practice. Walks through the draft, records the comments, and revises within the rounds named in the proposal. Further rounds are quoted before they start.
07
You. Receive the file, store it where the register says it lives, and assign the owners if any name was still provisional.
The practice. Issues the final documents, the index or register, and the open-items list. The project engagement ends here unless coordination has been agreed.
08
You. Decide whether the log should stay under a retainer. If yes, confirm that separate proposal.
The practice. Keeps the cadence described in the retainer: reminders, log updates, and a status note. New topics are not absorbed silently.
You do not need a perfect archive. You need enough for the scope to be honest.
Send only what the proposal asks for. A full mailbox dump slows the reading and widens the file beyond the fee.
You receive the deliverables named in the proposal. Depending on the service, that is a program outline, a policy set, a gap map, an evidence register, a vendor pack, or a status rhythm. Each item has an owner, a date, or an explicit statement that the owner is still to be named by you.
You do not receive a legal opinion, an audit certificate, a license, or a letter you can hand to a regulator as the voice of this practice. If a reviewer asks for those, the open-items list is where that request is recorded, and your counsel is the right next instruction.
Questions about timing, fees, and confidentiality are answered on the FAQ page.